Of some sort if the mail got to your server. Their DNS, maybe there is a bad router between you and them, but whatever Mail they tried to send to you simply never got to your server. No record in any log of a connection from, then whatever Will show the reason: you mistyped Mary's address, Mary's domainĪ couple of things to keep in mind in this area: if there is Usually the logs (mail.log, error.log, security.log and spam.log) Why can't I send mail to Mary Jones? Why can't Mary send to me? Other problems usually involve delivery (or non-delivery) of mail. Most problems I've seen are simple mistyping errors or incorrect DNS. Usually that's trivial, but it can be more complicated. You may have a scanner or some other device that wants to use the mailserver. Some ISP's block 25 and other mail ports make sure you can The mailserver needs to go out on port 25 (unless you use a SMTP relay at some other server). ![]() If you can't easily identify the problem, give me a call and I will System specific and even then there can be odd circumstances thatĬould make it difficult to track down the offending process or application. Same problem: identify the process that is conflicting, stop it, and Will prevent HTTP or HTTPS from starting and leave you with the Of course that's true for any service you need. Unable to bind service to all IP addresses services.cpp: Cannot start service SMTP on port 25, socklib.cpp: Bind to port 25 failed: (48) Kerio starts, obviously Kerio won't be able to start its SMTP service. If another mailserver (Sendmail, Exchange) is already running when usr/local/kerio/mailserver/store/archiveĮvery public mailserver needs to accept connections on port 25 (SMTP). Just an XML text file the "StoreDir" variable is what you'd need to The fix for that was to edit the mailserver/mailserver.cfg file The Kerio store had been configured on the F: drive, but got moved The reason was that Windows changed drive letter assignments: Maintenance unrelated to Kerio but when he rebooted, Kerio failed to I had this happen with a customer just this week. It's mailserver.exe on Windows under Program Files/Kerio usr/local/kerio/mailserver/store does not exist. ![]() Kerio MailServer failed to start: Store directory However, if you try starting Kerio from the Won't be able to start and also won't be able to find its log directory "store" directory isn't where the config file says it is, Kerio However, there's one condition where that won't help you. Under /usr/local/kerio, on Linux it will be under /opt/kerio, and on On a Mac, you'll find mailserver/store/logs Usually this would come fromĪ confused or mangled configuration file, but there are other conditionsīy the way, the easiest way to find out what is stopping the startup ![]() There are only a very few things that will completely prevent A few tips to help diagnose Kerio Mailserver problems: Startup Problems
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